Class Package & Studio Policy

Welcome to FLO PILATES, a Palo Alto Pilates studio!

Below is everything you need to know about booking, memberships, packages, and our studio policies.

1. General Class Policies

• Booking
  All classes must be reserved online via our website or mobile app - coming soon.

• Late Arrival
  Arrivals over 5 minutes late cannot join class (for safety) and will be treated as a late cancellation/no-show.

• Parking Information

  Enjoy hassle-free arrival with reserved spaces in our private & secure underground garage. Simply park, take the elevator up one level, and you’ll step right into the studio lobby.

• Grip Socks

  Required for all classes. No pair? No problem—you can purchase a fresh set at the front desk when you arrive.

2. Group Class Packages

• Drop-In
  Single classes; no expiration, no commitment.

• 5-Class Pack
  Use within 3 months of purchase.

• 10-Class Pack
  Use within 6 months of purchase.

• 20-Class Pack
  Use within 12 months of purchase.

3. Private Sessions

• Formats
  1v1, 2v1, or 4v1 private lessons—book per teacher availability.

• Private Events (Corporate Wellness, Birthdays, Collaborations etc.)

  Please reach out to info@theflopilates.com for inquiries.

• Scheduling
  Teachers post open slots in our booking system.

5. Booking & Priority Access

• Regular Membership & Class Package Members
  30-day booking window before class start.

• Unlimited & FLO Club Members
  45-day booking window.

• Exclusive Events
  Unlimited and FLO Club Members enjoy early access to workshops, soft-openings, and community gatherings.

6. Cancellation & No-Show Policy

• Free Cancellation/Rescheduling
  Cancel or reschedule up to 24 hours before class at no charge.

• Late Cancellations & No Show
  $15 fee & forfeit of class credit.

• Medical or Emergency Exceptions
  May be waived with valid documentation proof.

7. Class Prerequisites & Progression

• Intro to Pilates
  All new clients must attend our Intro Class or Private Class before regular group sessions.

• Fusion & Advanced Classes
  Cadillac & Reformer Fusion classes are invitation-only. Participants need 20+ regular sessions or instructor approval.