Terms & Conditions

Effective Date: May 2025
Last Updated: May 2025

These Terms & Conditions (“Terms”) govern your use of theflopilates.com (the “Site”) and any services offered by FLO Pilates, LLC (“we,” “us,” or “our”). By accessing the Site or booking a class, you agree to these Terms.

1. Use of the Site

  • You must be at least 18 years old and able to form a binding contract.

  • You agree not to misuse the Site or interfere with its security.

2. Class Bookings & Memberships

  • Reservations

    • All classes must be reserved through the Site or FLO PILATES app.

    • Booking windows vary by membership tier.

  • Pricing & Payment

    • Prices are as listed on the Site at time of purchase.

    • All payments are processed securely; you authorize us to charge your payment method.

  • Cancellations & No-Shows

    • Cancellations made ≥ 24 hours before class: No fee.

    • Cancellations < 24 hours before class: $15 late-cancel fee.

    • No-shows (no cancellation + no attendance): $25 no-show fee.

3. Membership Terms

  • Memberships are auto-renewed per your selected plan.

  • To cancel or change membership, notify us at least 7 days before your next payment date.

  • Founders and Unlimited members enjoy extended booking windows and waivers as detailed on the Site.

4. Intellectual Property

  • All content (text, images, logos, design) is owned by FLO PILATES or licensed to us.

  • You may not reproduce, distribute, or create derivative works without permission.

5. Liability Disclaimer

  • Pilates involves physical exertion and risk. By participating, you assume all risks of injury.

  • We and our instructors are not liable for any injury, loss, or damage arising from your use of the Site or participation in classes, except where prohibited by law.

6. Privacy

7. Modifications to Terms

  • We may update these Terms at our discretion. Continued use of the Site after changes constitutes acceptance.

8. Governing Law

  • These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

9. Contact

  • For questions or disputes, please contact:
    FLO Pilates, LLC
    Email: info@theflopilates.com
    Address: 3877 El Camino Real, Ste 101, Palo Alto CA 94306

Thank you for choosing FLO Pilates. We look forward to moving with you!