Privacy Policy

Effective Date: May 2025
Last Updated: October 2026

FLO Pilates, LLC (“we,” “us,” or “our”) operates theflopilates.com (the “Site”) and is committed to protecting your privacy.

This Privacy Policy explains what information we collect, why we collect it, and how you can control its use.

This Privacy Policy applies to our website and our mobile app.

Personal Data You Provide
- Contact Details: Name, email address, phone number (when you book classes, join our waitlist, apply for a job, or subscribe to our newsletter).
- Payment Information: Card details, billing address (processed securely by our payment processor; we never store raw payment data).
- Profile Data: Account username and password, membership status, class history, preferences.
Technical & Usage Data
- Device & Browser Information: IP address, browser type, operating system.
- Analytics: Pages visited, time on site, referral source, click paths (via cookies and Google Analytics).

Provide & Improve Services: To process bookings, send confirmations, manage memberships, and personalize your experience.
Communications: To send transactional messages (class reminders, receipts), marketing emails (if you opt in), and urgent updates (schedule changes, emergencies).
Analytics & Optimization: To analyze site usage trends and improve our Site, products, and offerings.
Recruitment: To review and process instructor applications.

If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.
This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.
You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.
Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.

We use cookies, browser local storage, and similar technologies to:
- Remember your preferences (e.g., language, login status)
- Understand Site usage via Google Analytics
- Serve relevant marketing and ads (you may opt out via cookie settings or browser preferences)

Service Providers: Payment processors, email and SMS platforms, hosting providers, analytics services—only as needed to operate the Site.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: If FLO Pilates is acquired or merges, your data may transfer to the new entity under this same Privacy Policy.

We will never sell your personal data to third parties for their own marketing.

Access & Correction: You can review and update your account information anytime by logging in or emailing info@theflopilates.com.
Marketing Opt-Out: Click “unsubscribe” in any promotional email or contact us.
Cookie Control: Adjust your browser settings to refuse cookies or use our cookie banner to opt out.
Data Deletion: Request deletion of your personal data by emailing us; we will comply unless retention is legally required.

We implement industry-standard measures (SSL encryption, secure servers, access controls) to protect your data. While we strive to secure your information, no system is impenetrable.

Our Site is intended for users 18 +. We do not knowingly collect data from minors.

We may update this policy occasionally. The “Effective Date” above will reflect the latest version.

Contact Us
For questions or concerns, please email info@theflopilates.com.